Adjustable solar panel mounting system for tile roof |Aisinee

1: How long is the warranty period for your solar mounting systems?

We offer an industry-leading 20-year warranty on all AISINEE solar racking structures and components. AISINEE is a premium brand fully backed by ART SIGN (Xiamen Art Sign Co., Ltd.), ensuring our solutions match the 25 to 30-year design lifespan of your solar PV modules.

2: How does AISINEE handle product quality issues and replacements?

Every shipment of AISINEE products includes extra spare parts (over-shipping) directly from our parent factory, ART SIGN, alongside an official warranty letter. If any quality issues occur, please first check if the provided extra spares are sufficient for replacement. If further components are needed due to manufacturing defects within the 20-year warranty period, we will dispatch additional free replacements immediately without any extra charge.

3: What is the standard delivery time for AISINEE solar rails and accessories?

Generally, the lead time for LCL (Less than a Container Load) orders is 7-15 working days, while FCL (Full Container Load) shipments take 20-35 working days. For large-scale utility projects, timelines can be negotiated. Since AISINEE shares ART SIGN's complete, ISO 9001 certified production management system with 20 years of export experience, we guarantee highly reliable and on-time delivery.

4: What are the standard payment terms for bulk AISINEE racking orders?

For orders under $1,000 USD, we require 100% payment in advance. For orders above $1,000 USD, our standard terms are 30% T/T in advance and the 70% balance before shipment. For long-term partners or specific solar project requests, AISINEE & ART SIGN are completely open to discussing customized payment plans tailored to both parties' financial situations.

5: What materials do AISINEE and ART SIGN use for corrosion resistance?

AISINEE systems utilize high-strength Anodized Aluminum Alloy (AL6005-T5), Hot-Dip Galvanized Steel (ISO 1461), and advanced Zinc-Aluminum-Magnesium (Zn-Al-Mg) coatings. Manufactured in our parent factory ART SIGN, these materials guarantee premium corrosion resistance in harsh, high-salinity coastal environments.

6: Do AISINEE solar structures comply with international wind and snow standards?

Yes. All AISINEE brackets are engineered to comply with major international building codes, including AS/NZS 1170, Eurocode 9, and ASCE 7-10. They endure wind speeds up to 60 m/s and snow loads up to 1.4 kN/m², with custom ART SIGN engineering designs available for specific projects.

7: Can AISINEE Solar mounting solutions accommodate both framed and frameless solar panels?

Yes. Our universal module clamps and rails are highly flexible, securely accommodating both framed and frameless solar panels with thicknesses ranging from 30mm to 50mm, ensuring full compatibility with all tier-1 PV modules.

8: Do you offer OEM/ODM services for customized solar mounting projects?

Absolutely. Utilizing ART SIGN's extensive manufacturing facilities, AISINEE provides comprehensive OEM/ODM and assistant design services. We customize structural aluminum profiles and components to fit trapezoidal metal roofs, tile roofs, flat roofs, or complex terrains.

9: Is it possible to request free physical samples of AISINEE components?

Yes, we provide free samples for standard components like L-feet, solar roof hooks, solar mid/end clamps, and grounding lugs so you can test the quality first. Contact our team at sales@aisinee.com to request your sample list.